BrightStar Care of Howard County Receives 2023 Best of Home Care Awards from Home Care Pulse

March 20 12:01 2023
Leader in Experience, Provider of Choice, and Employer of Choice Awards From Home Care Pulse

March 20, 2023 – BrightStar Care of Howard County, a leading provider of in-home care, assisted living, and medical staffing, announced today that it has received Home Care Pulse’s 2023 Best of Home Care Leader in Experience, Provider of Choice, and Employer of Choice Award. The Best of Home Care – The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is awarded to home care businesses that continuously rank highest among 10 or more quality metrics. With this award, BrightStar Care of Howard County has established itself as a home care brand that belongs among the top 10% of home care providers that participate in the nationwide Home Care Pulse Satisfaction Management Program.

The Employer of Choice and Provider of Choice award is based on caregiver satisfaction ratings collected from telephone interviews performed by HCP, an independent experience management company. The home care providers who earn this award consistently exceed the industry standards for employee satisfaction and for quality in-home care.

This accomplishment further proves how BrightStar Care of Howard County’s consistent dedication to providing excellent care and quality improvement in the home care industry. To qualify for this award, 10% of the clients and caregivers of BrightStar Care of Howard County were interviewed monthly by Home Care Pulse.

Throughout 12 months, BrightStar Care of Howard County consistently received high satisfaction ratings from their clients and caregivers across areas such as caregiver training, communicating, scheduling, caregiver compassion, and compatibility of both client and caregiver, to name a few.

With the feedback provided by clients and caregivers, on top of benchmarks that depict the overall quality of the business from Home Care Pulse, the management team behind BrightStar Care of Howard County persists in increasing the standard of quality care that they aim to provide. By setting both short and long-term goals geared toward greatness, the team continues to strive for the highest level of excellence.

“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like BrightStar Care Howard County that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. BrightStar Care of Howard County has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

Media Contact
Company Name: Brightstar Care of Howard County
Contact Person: Thomas Graves
Email: Send Email
City: Columbia
State: MD
Country: United States

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